Wigwam Nurseries Privacy Policy
Introduction
At Wigwam Nurseries we value your privacy and the importance of safeguarding your data. This Privacy Policy describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access and otherwise process information relating to individuals. Personal data refers to any information that on its own or combined with other available information can identify an individual.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation and follow the obligations under the European General Data Protection Regulation.
Scope
This policy applies to Wigwam Nurseries websites, domains, applications, services and products.
This Policy does not apply to third party applications, websites, products, services or platforms that may be accessed through links that we provide. These sites operate independently from us and have their own privacy and data collection practices. Any personal data you provide to those sites will be governed by their own policies. We cannot accept liability for those independent sites or their practices.
Processing Activities
This Policy applies when you interact with us by doing any of the following:
- Using our application and services as an authorised user
- Visiting any of our websites that link to this Privacy Policy
Personal Data We Collect
When you make a purchase or attempt to make a purchase, we collect the following types of personal data:
- Account information such as your name, email address and password
- Payment information such as your billing address, phone number, credit card, debit card or other payment method
When you use our products or features, we may also collect:
- Account information as above
- Payment information as above
How We Collect Your Personal Data
We collect personal data from the following sources:
From you
You may provide account information, payment information, demographic data, purchase information, content and feedback when you:
- Create an account or purchase products
- Use our products or services
- Create content through our services
- Express interest in our products or services
- Download software or our mobile application
- Subscribe to our newsletter
- Complete market research surveys
- Contact us by post, phone, email, social media or messaging service
- Log in to our website through social media
Automated technologies
We may automatically collect device data, usage data and contact data through cookies, server logs and similar technologies. Please see our cookie section for more information.
Third parties
We may receive personal data from:
- Individuals purchasing a gift for you
- Analytics providers such as Google
- Social media platforms when you log in through them
- Email providers and social networks where you have granted permission
- Organisations involved in fraud prevention or credit risk reduction
- Payment and delivery service providers
Device and Usage Data
When you visit our website, we automatically collect information using browser cookies or similar technology. You may instruct your browser to refuse cookies, although some features of our service may not function without them.
Data We Collect From Third Parties
We may receive your personal data from companies or partners subscribing to Wigwam Nurseries services. This data is subject to the policies of those third parties. If you believe your data has been provided to us improperly, please contact us.
Purpose and Legal Basis
We collect and process personal data to provide, maintain and develop our products and services, and to understand how to improve them. Processing may be necessary to perform contractual obligations or based on legitimate interests such as maintaining our relationship with you and protecting our business.
Third Party Tools
We use third party tools including Dropbox for storing information.
International Data Transfer and Storage
Where possible, we store and process data within your region. Your personal data may also be transferred to servers outside your jurisdiction. We take appropriate steps to ensure secure handling in accordance with this Policy and applicable law.
Sharing and Disclosure
We may share personal data with third parties as described in this Policy. We also use Google Analytics. You can learn more at the following links:
Legal Requirement
We may disclose your personal data to comply with legal obligations, government requests, or to prevent harm.
Service Providers
We may use independent contractors, agencies or consultants to support and improve our services. These parties must protect your data in accordance with the law.
Cookies
A cookie is a small file stored by your browser containing information used to support or improve your experience.
We use cookies for:
- Preferences
- Analytics
Retention and Deletion
We retain personal data only as long as necessary. When no longer required, it is removed or anonymised.
Merger or Acquisition
If Wigwam Nurseries is involved in a merger or acquisition, your data may be transferred. You will be notified in advance where possible.
How We Keep Your Data Safe
We use organisational safeguards and secure communication methods to protect your data. Third parties processing data on our behalf must meet these standards.
Your Rights
Your rights depend on your location and may include:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction
- Right to portability
- Right to object
- Right to file a complaint
Withdrawing Consent
You may withdraw consent at any time. Contact us using the details below.
How to Exercise Your Rights
You may make a request through our privacy contact information. We may ask for proof of identity.
Changes
We may update this Policy at any time. When changes occur, an updated version will be posted.
Contact Us
To request a copy of your information, unsubscribe, request deletion or ask a question, contact:
Data Privacy Officer
Wigwam Nurseries
admin@wigwamnurseries.co.uk
Last Updated: 30 November 2025